Opći uvjeti najma vozila

Trgovački obrt Mandarina, Jadranska 29, Supetar, vlasnik Tonči Gospodnetić (u nastavku: T.O. Mandarina ili najmodavac), iznajmljuje vozila korisniku odnosno najmoprimcu prema ovim Općim uvjetima koji čine sastavni dio ugovora o najmu.

Ugovor o najmu potpisuje se prilikom preuzimanja vozila. Do tog trenutka ne nastaju ugovorne obveze ni za jednu stranu.

Najmoprimac i svaki vozač moraju posjedovati valjanu vozačku dozvolu za kategoriju unajmljenog vozila te je u fizičkom obliku predočiti prilikom preuzimanja vozila, zajedno s osobnom iskaznicom ili putovnicom ako to T.O. Mandarina zatraži. Fotokopije, digitalne vozačke dozvole, fotografije, snimke zaslona, učeničke dozvole i dozvole s ograničenjima ne prihvaćaju se. T.O. Mandarina ne odgovara za kaznu, trošak ili pravnu posljedicu nastalu zato što vozač tijekom vožnje kod sebe nema potrebnu vozačku dozvolu.

Važna pravila sigurnosti i odgovornosti

Vozite pažljivo i sigurno. Sigurnost je u vašim rukama! Vozite na vlastitu odgovornost. Skuteri, quadovi, buggyji i automobili iz najma prava su motorna vozila koja se koriste u javnom prometu i nisu igračke. Najmoprimac u potpunosti odgovara za način vožnje, putnike, prometne prekršaje i štetu nastalu na unajmljenom vozilu. Činjenica da nema pologa ni rezervacije sredstava na kartici ne uklanja tu odgovornost.

T.O. Mandarina ne odgovara za način vožnje najmoprimca ni za posljedice nastale upravljanjem i uporabom vozila, osobito zbog nesigurne, nepažljive, zabranjene ili protuzakonite uporabe. Najmodavac ne odgovara za ozljede, gubitak ili štetu najmoprimca, osobe kojoj je vozilo povjereno, putnika, trećih osoba ili njihovih stvari povezane s upravljanjem i uporabom vozila. Osoba kojoj je vozilo povjereno odgovorna je za njegovu uporabu. Najmodavac ne odgovara za štetu nastalu višom silom ni za štetu koja je isključivo posljedica postupanja oštećene osobe ili treće osobe, kao ni za stvari koje se prevoze, ostave ili napuste u vozilu.

Teritorijalna ograničenja, ceste i voda

• Skuteri, quadovi i buggyji ne smiju napustiti otok Brač i ne smiju se prevoziti trajektom.
• Automobili smiju napustiti Brač samo uz prethodni zahtjev i pisanu potvrdu T.O. Mandarina. Automobili ne smiju napustiti Hrvatsku.
• Strogo je zabranjeno voziti, parkirati ili ulaziti bilo kojim unajmljenim vozilom u more, jezera, duboku vodu, poplavljena područja ili sličan teren. Šteta nastala djelovanjem vode nije pokrivena FULL RENT zaštitom.
• Automobili i skuteri ne smiju se voziti po zemljanim, makadamskim, kamenitim, neprikladnim ili neasfaltiranim cestama.
• Vozilo se ne smije davati u podnajam, koristiti za vuču ili guranje drugog vozila ili predmeta niti za neodobreni komercijalni prijevoz.
• Pri svakom parkiranju potrebno je koristiti svu ugrađenu protuprovalnu zaštitu.

Alkohol 0,0 i zabranjena vožnja

• Tijekom korištenja bilo kojeg vozila T.O. Mandarina dopuštena količina alkohola je 0,0.
• Strogo je zabranjena vožnja pod utjecajem alkohola, droga, opijata, lijekova ili bilo koje tvari koja može umanjiti sposobnost reakcije, svijest ili prosuđivanje.
• Brza vožnja, utrkivanje, driftanje, akrobacije, vožnja na jednom kotaču, skokovi, nagli i nesigurni manevri te slično ponašanje strogo su zabranjeni.
• Vozač mora poštovati prometne propise, znakove i ograničenja brzine te prilagoditi vožnju vremenskim uvjetima, stanju ceste i prometu.
• T.O. Mandarina može odbiti predaju vozila ili prekinuti najam ako vozač nije u sigurnom psihofizičkom stanju ili ne poštuje sigurnosna pravila.

Automobili, čišćenje i kućni ljubimci

• U automobilima je zabranjeno pušenje te ulazak ili sjedenje u mokroj ili prljavoj odjeći.
• Kućni ljubimci u automobilima dopušteni su samo uz prethodnu najavu i odobrenje. Posebno čišćenje, uklanjanje mirisa, prolivene tekućine, onečišćenje životinjama ili mokra sjedala mogu se dodatno naplatiti.
• Vozilo se vraća s istom razinom goriva s kojom je preuzeto. Neiskorišteno gorivo se ne refundira.

Nesreće, šteta, kazne i povrat vozila

• Svaku nesreću, štetu, krađu ili vandalizam potrebno je odmah prijaviti T.O. Mandarina i, kada je potrebno, nadležnim tijelima. Ako odgovornost nije jasna, najmoprimac je ne smije prihvatiti te mora zabilježiti podatke o svjedocima i drugim vozilima.
• Najmoprimac mora odmah prestati voziti ako posumnja na kvar ili oštećenje. Bez prethodnog odobrenja T.O. Mandarina ne smije organizirati popravak niti donositi druge odluke u vezi s vozilom.
• Najmoprimac odgovara za prometne kazne, prekršaje, cestarine, pravne i administrativne troškove te sve izravne i neizravne troškove povrata vozila, uključujući obavijesti pristigle nakon završetka najma.
• Gubitak ili oštećenje ključeva, dokumenata vozila, registarskih pločica, kaciga i druge predane opreme naplaćuje se najmoprimcu.
• Svaka dodatna zaštita prestaje vrijediti ako potrebna policijska dokumentacija ili dokumentacija o nesreći nije pravilno ispunjena i predana ili ako je vozilo koristio neovlašteni vozač ili vozač bez valjane dozvole.

1. PREUZIMANJE I POVRAT VOZILA. Vozilo se predaje u ispravnom i urednom stanju. Potpisivanjem ugovora najmoprimac potvrđuje da je pregledao vozilo, provjerio njegovo stanje i smatra ga prikladnim za ugovorenu uporabu. T.O. Mandarina zadržava pravo prekinuti ugovor i preuzeti vozilo o trošku najmoprimca ako se vozilo koristi protivno ovim uvjetima. Vozilo se preuzima i vraća na dogovorenom mjestu i u dogovoreno vrijeme. Preuzimanje, dostava ili povrat na posebnom mjestu ili izvan uobičajenog vremena mogu se dodatno naplatiti, o čemu će najmoprimac biti obaviješten. Najam se obračunava po danu od 24 sata ili po ugovorenom broju sati. Za povrat postoji tolerancija od 15 minuta; nakon toga može se obračunati puni dodatni dan najma i pripadajući troškovi.
2. ŠTETA I KRAĐA. U slučaju gubitka, krađe, nesreće ili bilo koje vrste štete na vozilu tijekom najma, najmoprimac je dužan platiti iznos štete, gubitka i povezanih troškova koje T.O. Mandarina utvrdi i zatraži kao naknadu, osim dijela koji je izričito pokriven valjano ugovorenom zaštitom.
3. TROŠKOVI. Najmoprimac je dužan na zahtjev T.O. Mandarina platiti: cijenu najma prema ugovoru ili važećem cjeniku; troškove štete, krađe ili požara; naknadu za izgubljeno vrijeme najma; trošak goriva i nadopune ako vozilo nije vraćeno s istom razinom goriva; kazne, prekršaje, cestarine, pravne, administrativne i druge troškove nastale uporabom vozila; troškove povrata ili preuzimanja vozila; troškove zadržavanja ili oduzimanja vozila od strane nadležnih tijela te sve druge troškove nastale zbog kršenja ugovora, ovih uvjeta ili hrvatskih propisa, najviše do tržišne vrijednosti jednakovrijednog novog vozila u Hrvatskoj.
4. ISKLJUČENJE ODGOVORNOSTI NAJMODAVCA. Najmoprimac upravlja vozilom na vlastitu odgovornost. T.O. Mandarina nije dužan čuvati ni vratiti stvari najmoprimca i ne odgovara za gubitak ili oštećenje predmeta koji se prevoze, ostave ili napuste u vozilu tijekom ili nakon najma. Predmeti ostavljeni u vraćenom vozilu mogu se smatrati napuštenima. Najmodavac ne odgovara za ozljede, gubitke ili štetu korisnika, osobe kojoj je vozilo povjereno, putnika, trećih osoba ili njihovih stvari u vezi s upravljanjem i uporabom vozila. Za uporabu odgovara osoba kojoj je vozilo povjereno. Najmodavac ne odgovara za štetu nastalu višom silom niti za štetu koja je isključivo posljedica postupanja oštećene osobe ili treće osobe.
5. UVJETI UPORABE. Najmoprimac mora vozilo čuvati i koristiti s dužnom pažnjom. Vozilo se ne smije koristiti za poslovni prijevoz osoba ili stvari bez odobrenja, davati u podnajam, koristiti za guranje ili vuču drugih vozila, prikolica ili predmeta, koristiti u utrkama, testovima ili natjecanjima, voziti pod utjecajem alkohola ili drugih opojnih ili omamljujućih tvari, koristiti protivno carinskim, prometnim i drugim propisima, dati osobi koja nije navedena i odobrena u ugovoru, koristiti izvan dopuštenog područja ili na zabranjenim i neprikladnim cestama. Najmoprimac mora poštovati sve zakone i prometna pravila te koristiti ugrađenu protuprovalnu zaštitu kad god je vozilo parkirano.
6. OSIGURANJE I FULL RENT. Najmoprimac odgovara za svu štetu nastalu na vozilu do pune cijene jednakovrijednog novog vozila u Hrvatskoj. Odgovornost uključuje cijenu novih originalnih dijelova, popravak, vuču, povrat vozila, izgubljeno vrijeme najma i sve dodatne troškove. T.O. Mandarina ovlašten je procijeniti štetu i troškove popravka. Ako je izričito ugovorena i plaćena dodatna usluga FULL RENT u iznosu navedenom u ugovoru ili cjeniku, T.O. Mandarina snosi samo štetu koja je tom uslugom izričito pokrivena. FULL RENT ne pokriva oštećene ili probušene gume, naplatke, vjetrobransko staklo, unutrašnjost, spaljenu spojku ili kočnice, vuču, izgubljene ili oštećene ključeve i registarske pločice. Ne pokriva štetu nastalu utrkivanjem, driftanjem, nesigurnom ili namjerno opasnom vožnjom, vožnjom u zabranjenim područjima, morem ili vodom, po makadamu, kamenitim, neasfaltiranim ili neprikladnim cestama, vožnjom pod utjecajem alkohola ili droga, nepoštovanjem znakova i propisa, neprilagođenom vožnjom ni drugom zabranjenom, nepažljivom ili namjernom uporabom. Takva se šteta u cijelosti naplaćuje najmoprimcu bez obzira na FULL RENT.

Obavezno osiguranje od automobilske odgovornosti uključeno je prema uvjetima važeće police i zakona te pokriva osiguranu štetu prouzročenu trećim osobama. Ne pokriva štetu na unajmljenom vozilu. Svaka zaštita prestaje vrijediti ako je vozilo koristio neovlašteni vozač, ako vozač nema potrebnu valjanu dozvolu ili ako je postupao protivno ugovoru i ovim uvjetima.

7. NESREĆE. Svaku nesreću potrebno je odmah prijaviti T.O. Mandarina, a kada je potrebno i nadležnim tijelima. Presliku policijskog zapisnika, izvješća ili druge potrebne dokumentacije treba dostaviti T.O. Mandarina što je prije moguće. Ako okolnosti i odgovornost nisu jasne, najmoprimac ne smije prihvatiti odgovornost te mora prikupiti podatke o svjedocima, drugim vozilima i sudionicima. Najmoprimac se obvezuje u potpunosti surađivati s T.O. Mandarina.
8. KVAROVI I OŠTEĆENJA. Najmoprimac mora odmah obavijestiti T.O. Mandarina i prestati voziti čim posumnja na kvar ili oštećenje. Ne smije donositi odluke niti organizirati popravak bez izričitog prethodnog odobrenja. T.O. Mandarina može, kada je to moguće, osigurati zamjensko vozilo, ali ga može odbiti ako je kvar ili šteta posljedica nepravilne uporabe ili kršenja ugovora. Ako je vozilo napušteno ili bez odobrenja odvezeno izvan Brača ili dopuštenog područja, najmoprimac gubi pravo na pomoć i snosi sve izravne i neizravne troškove povrata vozila. Trošak neodobrenog popravka ne mora biti nadoknađen. Kod probušene ili oštećene gume najmoprimac snosi trošak popravka ili zamjene prema odluci T.O. Mandarina. Najmoprimac odgovara za popravak, gubitak vrijednosti, nemogućnost daljnjeg najma i tržišnu vrijednost vozila ako se vozilo ne može ili ne odluči popraviti, kao i za povezane administrativne troškove.

GORIVO. Vozilo se predaje s punim spremnikom ili s određenom zabilježenom količinom goriva i mora se vratiti s istom razinom. U protivnom se naplaćuje nedostajuće gorivo prema važećoj cijeni i naknada za nadopunu. Neiskorišteno gorivo se ne refundira.

PROMETNE KAZNE, PREKRŠAJI I CESTARINE. Najmoprimac odgovara za sve troškove, kazne i prekršaje povezane s uporabom vozila, kao i za cestarine i posljedice zakašnjelog ili neizvršenog plaćanja. Kazne i obavijesti mogu stići nakon završetka najma. Za obradu i dostavu dokumentacije može se naplatiti administrativna naknada prema važećem cjeniku.

GUBITAK KLJUČA, DOKUMENATA I OPREME. Gubitak ili oštećenje ključa, dokumenata vozila, registarske pločice, kacige, prtljažnika ili druge predane opreme naplaćuje se prema važećem cjeniku i stvarnim troškovima.

ČIŠĆENJE VOZILA. Ako je nakon povrata potreban poseban postupak čišćenja, uključujući uklanjanje mirisa, onečišćenja životinjama, prolivene tekućine ili posljedice sjedenja u mokroj odjeći ili kupaćem kostimu, naplaćuje se dodatna naknada za čišćenje.

9. PRIVATNOST. Podaci koje najmoprimac dostavi mogu se obrađivati u skladu s važećim propisima, radi izvršenja najma, zaštite prava T.O. Mandarina i omogućavanja nadležnim tijelima da dostave obavijesti osobi odgovornoj za prekršaj ili povredu propisa. Podaci se obrađuju uz odgovarajuće mjere sigurnosti i povjerljivosti te ih obrađuju ovlaštene osobe.

Mjerodavni jezik

Verzija ugovora o najmu i Općih uvjeta na hrvatskom jeziku jedina je mjerodavna. Engleski i drugi prijevodi služe isključivo u informativne svrhe. T.O. Mandarina ne odgovara za nemogućnost sporazumijevanja, nesporazume ni pogreške nastale zbog jezičnih razlika ili prijevoda.

Vozite pažljivo i sigurno. Sigurnost je u vašim rukama!

Trgovački obrt Mandarina, Jadranska 29 , Supetar, owner Tonči Gospodnetić (further in text T.O.Mandarina, lessor), rents its vehicles to the Customer (lessee) subject according to these general terms which are constitute integral part of the rental agreement.

In order to drive a vehicle rented from T.O.Mandarina, the driver must be the holder of a valid drivers licence to drive the type of vehicle rented and present this together with an identity card or passport while receiving delivery of the vehicle (Passport and identity card if T.O. Mandarina ask). Photocopies, digital licenses, Learner’s Permits, and driver’s licenses with driving restrictions will not be accepted.

T.O.Mandarina is not responsible for any fine, penalty or legal cost incurred by a driver not carrying an driving license while driving an T.O.Mandarina vehicle.

Important safety, responsibility and use conditions

Drive carefully and safely. Safety is in your hands! You drive at your own responsibility. Rental scooters, quads, buggies and cars are real vehicles used in public traffic and are not toys. The renter is fully responsible for the way the vehicle is driven, passengers, traffic violations and damage caused to the rented vehicle. The absence of a damage deposit or card hold does not remove this responsibility.

T.O. Mandarina is not responsible for the renter’s driving behaviour or for consequences caused by the operation and use of the vehicle, especially unsafe, reckless, prohibited or illegal use. The lessor is not responsible for injury, loss or damage to the renter, a person entrusted with the vehicle, passengers, third parties or their belongings in connection with the operation and use of the vehicle. The person entrusted with the vehicle is responsible for its use. The lessor is not liable for damage caused by force majeure or arising exclusively from the action of the injured party or a third party, nor for property transported, abandoned or left in the vehicle.

Territorial, road and water restrictions

• Scooters, quads and buggies may not leave the island of Brač and may not be taken onto a ferry.
• Cars may leave Brač only after a prior request and written confirmation from T.O. Mandarina. Cars may not leave Croatia.
• It is strictly prohibited to drive, park or enter with any rental vehicle into the sea, lakes, deep water, flooded areas or similar terrain. Damage caused by water is not covered by FULL RENT.
• Cars and scooters may not be driven on dirt, macadam, rocky, unsuitable or unpaved roads.
• The vehicle may not be sub-rented, used to tow or push another vehicle or used for unauthorised commercial transport. All fitted anti-theft devices must be used whenever the vehicle is parked.

Alcohol 0.0 and prohibited driving

• The alcohol policy is 0.0 while using any T.O. Mandarina vehicle. Driving under the influence of alcohol, drugs or any substance that affects reaction or judgement is strictly prohibited.
• Speeding, racing, drifting, stunts, wheelies, jumps, sharp or reckless manoeuvres and similar unsafe behaviour are strictly prohibited.
• The driver must obey traffic laws, road signs and speed limits and adjust driving to the weather, road and traffic conditions.
• T.O. Mandarina may refuse to hand over the vehicle or may terminate the rental if the driver is not in a safe psycho-physical condition or does not respect the safety rules.

Cars, cleaning and pets

• Smoking inside cars and entering or sitting in wet or dirty clothing are prohibited.
• Pets in cars are allowed only with prior notice and approval. Special cleaning, smell removal, liquids, animal pollution or wet seats may be charged.
• The vehicle must be returned with the same fuel level. No refund is given for unused fuel.

Accidents, damage, fines and recovery

• Every accident, damage, theft or act of vandalism must be reported immediately to T.O. Mandarina and, when required, to the competent authorities. If responsibility is unclear, the renter must not accept liability and must record witness and other vehicle details.
• The renter must stop driving immediately when a fault or damage is suspected. Repairs or other decisions may not be arranged without prior authorisation from T.O. Mandarina.
• The renter is responsible for traffic fines, penalties, tolls, legal and administrative costs and all direct or indirect vehicle-recovery costs, including notices received after the rental period.
• Loss or damage to keys, vehicle documents, registration plates, helmets and other supplied equipment is charged to the renter.
• Any optional protection is void if required police or accident documentation is not properly completed and submitted or if the vehicle is used by an unauthorised or unlicensed driver.

Agreement and authoritative language

The rental agreement is signed when the vehicle is collected. Until that moment, no contractual obligations arise for either party. The Croatian-language version of the rental agreement and General Terms and Conditions is the only authoritative version. Other translations are provided for information only. T.O. Mandarina accepts no responsibility for inability to communicate, misunderstandings or errors arising from language differences or translation.

1. PICK-UP AND RETURN Vehicles are handed over in a good state and working condition. By signing the rental agreement the Customer declares that he has examined the vehicle, verified that it is in perfect condition and considers it fit for the intended use. T.O.Mandarina reserves the right to terminate the agreement and to reclaim possession of the vehicle at any time at the Customer’s expense should the vehicle be used in breach of clause 5 below. Pick up of vehicle is at agreed place and time. Returning needs to be in agreed place and time. There can be extra charges for pick up at specific places and specific hours about which the T.O. Mandarina will inform lessee. Vehicles can be delivered to Costumer but it needs to be agreed before and it can be extra charged. Vehicles are rented on a daily (24-hour) basis or hours basis. There is a 15-minute grace period for returns. After 15 minutes delay, full-day delay charges and taxes apply.

Cross Border Rentals & Territorial Restrictions

All trips abroad are to be requested at the T.O. Mandarina and are forbidden without T.o. Mandarina confirmation. In case of offence against Cross Border & Territorial Restrictions all protections lose their validity.

2. DAMAGE AND THEFT In the event of loss, damage of any kind to or incurred by the vehicle, even if the result of a theft or in the event of an accident during the rental period, the Customer must pay the amount corresponding to the loss, damage and connected expenses requested by T.O.Mandarina as compensation.
3. CHARGES The Customer must pay at the straightforward request of T.O.Mandarinaa) charges calculated on time on the basis of the tariffs set out in the rental agreement or tariffs currently in force; any delay of more than 15 minutes will be billed as a full rental day or more b) charges for damage, theft and fire, on the basis of the tariffs set out in the rental letter or tariffs currently in force, if envisaged; c) any charges for compensatory penalties for the damage referred to in the foregoing art. 2; d) a charge for any fuel consumed, including operating costs for refuelling by T.O.Mandarina, if the Customer does not return the vehicle with at least the same quantity of fuel as that originally supplied when the vehicle was handed over; all vehicles are with certain amount of fuel and needs to be returned in the same level. The return of the vehicle without a full fuel tank will be subject to an additional charge e) any fines, penalties, legal or other costs which T.O.Mandarina is obliged to pay by law, as well as the related operating costs incurred in recovering sums owed, stemming from the use of the vehicle during the rental period; Fines may arrive after the end of the rental period;
4. h) additional expense that may incur to T.O.Mandarina in order to recover the vehicle in question; l) in the event of an accident in which injuries are caused, the Authorities may decide to confiscate the vehicle in order to carry out the relevant investigations. In the event of accident caused by negligence involving one of our vehicles in which the Customer himself or herself is injured, and/or if the vehicle is confiscated by the Authorities, the cost of detaining the vehicle are borne entirely by the Customer and calculated at a minimum day confiscation, together with the costs stemming from any violations of the Croatian law rules and all additional costs that may be incurred by T.O.Mandarina, up to a maximum of value in Croatia of the same new vehicle according to the price in time of accident happen. The Customer authorises T.O.Mandarina to charge his or her credit card with the payments described above and any additional payment due once the rental period has terminated and the vehicle has been returned. In addition, the Customer authorises the payment of any fines and additional expenses stemming from violations of the Croatian law that are notified after the termination of the rental period.
5. EXEMPTION FROM LIABILITY Costumer drives a vehicle to its own responability. T.O.Mandarina is not obliged to take care of or return property belonging to the Customer, and cannot therefore be held liable for loss of or damage to objects transported, abandoned or left in the vehicle, either during or after the rental period. Objects left in the vehicle after it has been returned shall be treated as having been abandoned. T.O. Mandarina is not responsible for any damage to the user, the person to whom the user has given the vehicle to the management, the person who is transported to the user and to any third party, as well as to their things.  The lessor is not liable /  does not arrange for the any  damage incurred in connection with the operation and use of the vehicle, but the person to whom the vehicle is entrusted to use is in lieu of it. The lessor shall not be liable for damage in case of force majeure as well as the one arising exclusively by the action of the injured party or a third party.
6. CONDITIONS OF USE The Customer must keep and use the vehicle with all due diligence and in particular, must not allow the vehicle to be used: a) to transport persons and/or property for business purposes or to give in subrent; b) to push or tow vehicles, trailers or other items; c) in races, trials or competitions; d) by the Customer or Driver under the influence of alcohol, hallucinogenic drugs, narcotics, barbiturates or any substance that may diminish his or her awareness or ability to react. T.O. Mandarina and its reserve the absolute right to refuse to hand over a motor vehicle if the Customer is in an unfit psycho-physical condition; e) in violation of any customs, road traffic or other regulation; f) driven by anyone other than the Customer unless that person was not previously indicated in the rental letter and authorised by T.O. Mandarina; g) outside island Brač; h) on dirt tracks (scooters and cars) i) Vehicles may not be rented to third parties under any circumstances whatsoever. The Customer must use all the anti-theft devices fitted in the vehicle whenever it is parked and abandoned, even in a closed area or car park with valet service j) the costumer must obey country laws and legilations and all traffic rules.
7. INSURANCE The Costumer is responsible for all damage caused to the vehicle (up to full price of new vehicle in Croatia). Costumer is required to pay the full price for new original parts that are damaged, vehicle repair costs, towing service costs and all other costs and losses incurred as a result of damage to the vehicle. T.O. Mandarina is authorized to assess the damage and repair costs of the vehicle. If the T.O. Mandarina and Costumer agree Costumer can pay extra price per day stated as FULL RENT in which case damage that happens on vehicle and for which Costumer would be charged will be on T.O. Mandarina expense. In any case full rent doesn’t cover Broken or flat tire, rim, windscreen, damage on interior of car, towing service costs aren’t included. Damage that happens becuase of racing, driffting, crazy driving and all damage that is made  deliberately (careless) isn’t covered. Damage that happens on specific roads isn’t covered. Any damage to the vehicle which has been done due to driver’s negligence (burnt clutch, damage to vehicle undercarriage due to the car has been driven on unsealed roads, parking the car on high sidewalk curbs, off-road or on unsuitable and unpaved roads; in a race, test, or contest, driving while intoxicated (all over 0,00 per mille) and under the influence of opiates, disregarding road signs and traffic regulations, driving that is not weather-appropriate, etc.) will be charged to the client to the FULL AMOUNT OF THE REPAIR COST, not depending on FUll rent protection. If the Renter violates any of the regulations and/or if the Police Accident/Damage Report Protocol/Acknowledgement of responsibility is not properly completed, duly signed, and submitted to us, any optional coverage will be void.

Mandatory car insurance is included in price of rental and all terms are determinated in policy. Protection as part of the rental contract will become void, in particular, if an unauthorized driver has used the vehicle or if the driver of the vehicle does not possess the required driver’s license at the time of the event giving rise to claim or in the case of acting in a manner that is prohibited by this article.

7. ACCIDENTS. Any accident occurring must be reported to T.O. Mandarina immediately after the event; if necessary, the Customer must report the incident immediately to the competent authority and send a copy by email or phone service such as whatsap or viber to T.O. Mandarina as soon as possible. In the event that the dynamics of the incident are in doubt, the Customer must not accept liability and must take steps to obtain details of witnesses and any other vehicles involved. The Customer undertakes to cooperate with T.O. Mandarina.
8. FAULTS, DAMAGE. In the event of faults or damage to the vehicle, which result of wilful or negligent acts on the part of the Customer a result of which travelling cannot be continued, T.O. Mandarina can if possible, replace the vehicle to Costumer. as soon as possbile but it can be recjeted if the fault or damage is attributable to the incorrect use of the vehicle by the Customer or attributable using the vehicle against rental agreement. The Customer must notify RM of the incident immediatly and stop driving the vehicle as soon as he suspects that something is wrong. The Customer must not make any decision unless expressly authorised to do so by T.O. Mandarina. If the vehicle is abandoned and/or is taken outside Brač without authorisation, the right to the courtesy service will be forfeited and the Customer must reimburse T.O. Mandarina for all charges, both direct and indirect, incurred in recovering the vehicle. The Customer is not entitled to the reimbursement of the cost of repairing the vehicle if not authorised in advance by T.O. Mandarina, the Customer being obliged however in any event to provide documentary evidence of the costs incurred. In the event of punctures and/or damage to the tyres, the Customer must replace or repair if possible (T.O. Mandarina will decide) the damaged tyres, at his or her expense. The Customer is liable for any type of damage to the vehicle , including the cost of repairs, loss of value, inability to use for rental purposes or the current market value if the vehicle cannot be repaired or if T.O. Mandarina decides not to repair it, subject to its absolute discretion, including administrative costs connected with any type of request for compensation, whether or not the Customer is actually responsible. The Customer is obliged in all circumstances to report damage, accidents or acts of vandalism to T.O. Mandarina and the competent Authorities immediatly after event in question. Loss of the key or the vehicle documents, registration plates destruction, damage to the helmet and the suitcase will be charged according to the T.O. Mandarina pricelist. Smoking inside of the car is prohibited and entering car in wet or dirty clothes.

FUEL All vehicles are supplied with a full tank if not full then with specific amount of fuel and should be refilled prior to return to T.O. Mandarina to the same level, otherwise the current prices per litre of petrol or diesel will be charged in addition to a refuelling fee. No refunds will be given for unused fuel.

Traffic Fines / Driving Penalties  The renter is liable for the payment of all charges, penalties and fines incurred in connection with the use of the vehicle. Payment of Toll fees are also in the responsibility of the driver. Drivers will be liable to pay all penalties/fines related to late, or non-payment of a traffic offence.  The administrative fee for handling/delivery of documentation will apply in the amount of 50.00 EUR.

Administration Fee For Damage Documentation  Should a customer require official damage and repair documentation an administration

Loss of Key A Loss of Key Fee applies.

Document Loss A Loss of Vehicle Document (or License plate) Fee applies.

Vehicle Cleaning In case the car requires a special cleaning procedure (i.e. smell removal, animal pollution, spill of liquids etc., sitting in wet swimsuit) after returning, a cleaning charge will apply..

9. PRIVACY The Customer is informed that, the data supplied by the Customer may be handled in keeping with legislation. Furthermore, the data may be used by T.O. Mandarina to permit the competent authorities to send formal notice to a customer responsible for a violation of the any other legislative provision. Data will be handled using instruments capable of guaranteeing their security and confidentiality and will be dealt with by individuals expressly instructed in the manner envisaged in the Privacy Code.